由网友(本少一言、死马男追)分享简介：要害时刻(Moments of Truth，MOT)那1实践是由北欧航空私司前总裁詹·卡我森设立的。他以为，要害时刻便是主顾取北欧航空私司的人员面临面彼此接流的时刻，缩小之，便是指客户取企业的各类资材发熟交触的这1刻。那个时刻决议了企业将来的成败。卡我森正在一九八一年入进北欧航空私司担负总裁的时辰，该私司已持续吃亏且金额...

关键时刻(Moments of Truth，MOT)这一理论是由北欧航空公司前总裁詹·卡尔森创造的。他认为，关键时刻就是顾客与北欧航空公司的职员面对面相互交流的时刻，放大之，就是指客户与企业的各种资源发生接触的那一刻。这个时刻决定了企业未来的成败。卡尔森在1981年进入北欧航空公司担任总裁的时候，该公司已连续亏损且金额庞大，然而不到一年时间卡尔森就使公司扭亏转盈。这样的业绩完全得益于北欧航空公司员工认识到：在一年中，与每一位乘客的接触中，包含了上千万个“MOT”，如果每一个MOT都是正面的，那麽客户就会更加忠诚，为企业创造源源不断的利润。

简介

Moment Of Truth,MOT（Moment of Truth）——关键时刻。MOT是一个关键指标，是对客户导向的具体衡量，因为对客户而言，他只会记住那些关键时刻——MOT。

Moment Of Truth, FM Static的一首歌.

歌曲歌词

Here we are, in the best years of our lives.

With no way of knowing, when the

whee ll stop spinning cause we don t

know where we re going...

and here we are, on the best day of our lives.

And it s a go, lets make it last, so cheers you

all to that, cause this moment s never comin back

I used to know her brother, but I never

knew I loved her, till the day she laid her

eyes on me. Now I m jumpin up and down,

she s the only one around, and she means

every little thing to me

I ve got your picture in my wallet, and your

Phone number to call it, and I miss you more,

Whenever I think about you,. I ve got

your mixed tape in my Walkman, been so

long since we ve been talkin and in a few

more days, we ll both hook up, forever and ever

And here I am, on the west coast of

American and I ve been tryin to think for weeks of

all the ways to ask you, And now

I ve brought you to the place, Where I ve

poured my heart out, a million times, for a million

reasons, To offer it to you

I used to know her brother, but I never

knew I loved her, till the day she laid her

eyes on me. Now I m jumpin up and down,

she s the only one around, and she means

every little thing to me

I ve got your picture in my wallet, and your

Phone number to call it, and I miss you more,

Whenever I think about you,. I ve got

your mixed tape in my Walkman, been so

long since we ve been talkin and in a few

more days, we ll both hook up, forever and ever

I used to know her brother, but I never

knew I loved her, till the day she laid her

eyes on me. Now I m jumpin up and down,

she s the only one around, and she means

every little thing to me

I ve got your picture in my wallet, and your

Phone number to call it, and I miss you more,

Whenever I think about you,. I ve got

your mixed tape in my Walkman, been so

long since we ve been talkin and in a few

more days, we ll both hook up, forever and ever^[1]

参考资料

1.Moment Of Truth文本歌词 · 9酷音乐网（引用日期：2013-01-31）